IG&H’s contribution to the National Coordination Center for Patient Evacuation (LCPS)

By Announcement, Health, News

Due to the national increase in patients with COVID-19, the workload of patient care across the Netherlands needed to be spread as effectively as possible. Not only for patients with COVID-19, but for all patients. The aim of the National Coordination Center for Patient Evacuation (LCPS) is to spread the workload and care capacities across hospitals.

LCPS is being led by Bas Leerink and Bart ter Horst. The Dutch Army offers advice and support in the design, organization and operation. They are being strengthened by experts in the field of acute care, logistics, ICT, statistics and crisis management.

Just before the peak in the number of COVID-19-patients, IG&H, together with Erasmus MC, the Ministry of Defence and other partners, coordinated the setup of LCPS with the aim to spread the workload and care capacities across hospitals.

Journalist Mark de Bruijn has recorded the setup of the LCPS and reconstructed it into an exciting documentary.

Contact
E: info@igh.com

 

Edmond Alblas: new lead partner Insurance & Banking

By Announcement, Banking, Insurance, News

As of May 1, Edmond Alblas has joined IG&H as new lead partner Insurance & Banking. Alblas has over 20 years’ of experience as a consultant in the financial service industry. Working on complex strategic assignments and transformations for major Insurers and Banks. He gained significant experience with strategy, technology and change, from working as a Partner at Deloitte and KPMG.

Edmond Alblas: “I believe in translating customer problems into multidisciplinary solutions, in which close cooperation of all teams are very important. What makes IG&H very appealing to me, is that it has such multidisciplinair teams, which can provide customers an end-to-end solution. Think of: the Platform service practice with specialized people in low-code development and Business Engineering as the pivotal capability to accelerate solution development. Smart collaboration creates opportunities to accelerate customers to establish a renewed business model.

In addition, I gained a lot of experience in the financial sector internationally, and now I am very excited to use that to focus on reinforcing the Dutch financial service industry.”

Jan van Hasenbroek, managing partner at IG&H, says, “We’re delighted that Edmond choose to work for IG&H. He understands what is needed to bridge the gap between strategy and execution and the role of digital technologies in complex transformations. We are looking forward to a fruitful cooperation in the months to come to give Edmond a kick start and Insurance & Banking another boost.”

IG&H
IG&H is active in the field of consultancy and technology. As a sector expert, IG&H focuses on retail, finance, and healthcare. Currently, the company has 275 committed professionals who help organizations realize the digital transformation to radical customer focus.

Clientcase: AI-driven Commercial Credit Process

By Banking, Clientcases, Data science, News

What they wanted
Our client wanted to improve their commercial credit process for real estate clients and transform it to be more risk-based, data driven and efficient. This market-leading Commercial Bank experienced the need to maintain their competitive edge and contribute to company-wide cost reductions. Also important was the objective of freeing up capacity of their Front Office and Risk team specialists. These experts should focus more on new business, on innovation and on the biggest risks. Their commercial credit process was highly manual and especially the credit risk reviews required a lot of back-and-forth, precious time and lots of information.

What we did
We started by quickly building the value case and aligning the required stakeholders. Next, we introduced AI to largely automate the annual credit risk review cycle that was taking up thousands of hours each year. The client’s credit specialists trained our AI algorithms to assess the need for risk reviews. We used the specialists’ input and feedback to design the total solution in such a way that it was transparent, interactive and customizable. During a pilot the proof of value was highly convincing and the enthusiasm among specialists and senior management grew further. Then we started to use the AI model in practice, harvesting value and lessons learned, while preparing and realizing the full IT, process and Organizational change.

What we achieved
Within a few months the first AI model runs in production and automates >80% of all credit risk reviews. It outperforms the experts consistently in accuracy and helps redirect €500k annually in manual FTE.

AI not only accelerates the process and reduces costs; it also provides whole new capabilities. Using the AI model our client can now monitor risk on portfolio level and case level continuously. The model can also be used for quick scans of scenarios to spot which cases likely need first attention should the real estate market, or an individual client’s circumstances change. Building out new decision models for other parts of the process is in progress.

What they said
“Initially I was doubtful about the benefits of AI in real estate financing. The results have now completely convinced me”  – General manager Real Estate Finance –

Unique Patient Evacuation Coordination management tool build with OutSystems Technology

By Health, News, Technology

IG&H, a partner of OutSystems with offices in the Netherlands and Portugal is coordinating the National Coordination Centre for Patient Evacuation (LCPS). The aim of LCPS is to spread the workload and care capacities across hospitals as effectively as possible. Therefor they needed to manage the available resources in each hospital and coordinate all patient transport movements across hospitals in real-time.

To avoid a possible catastrophic scenario, a management tool needed to be built very fast and with high standards of quality.

PECC was built with OutSystems by IG&H and became up and running in less than 2 weeks. This new centralized tool replaced shared files and whiteboards that were being used before. The result was impressive, not only did it improve the effectiveness of all staff involved, but is also created a new set of capabilities (i.e. auditing and reporting). The adoption by the users was almost instantaneous and the feedback that started to reach the Development Team was great.

The PECC application covers 119 hospitals in the Netherlands and Germany. PECC provides real-time overview dashboards and other web pages that manage the process of each patient’s transport movement. These include the workflow of identifying the criticality of each case, then finding the best hospital and managing the specific transport according to the situation of the patient. These decisions are based on 90+ different input fields, that lead to the most favorable solution.

Following the success of PECC, LCPS identified one other urgent necessity that could be tackled with Low Code, the result is the COVID19 NL-DE Kooperation Webportal and a tool managing the allocation and distribution of mission critical equipment like ventilators and IV-pumps called MedOps. The Kooperation portal has been built with OutSystems and is a web application portal that manages the availability of German hospitals to receive Dutch ICU-patients. Dashboards and web pages deliver the information that the application receives directly from the hospitals and transform it in a way that immediately shows the users the most useful information quickly and if needed that information can be drilled down to the required level of detail.

This solution was only possible due to the contributions of OutSystems by providing the necessary infrastructure, deep expertise and support, the Dutch Ministry of Health and the Dutch Army that helped defining the solution process, and by IG&H Health sector knowledge.

Contact
Nuno Pacheco
E: nuno.pacheco@igh.com

IG&H is involved in setting up and running the National Coordination Centre for Patient Evacuation (LCPS)

By Announcement, Healthcare, News

Due to the crisis, the workload of patient care across the Netherlands needs to be spread as effectively as possible. We are proud to announce that we have been asked to help with this very challenging, but also important task by the Ministry of Health and the Dutch Network for Emergency Care (LNAZ). This means we will set up and coordinate the National Coordination Centre for Patient Evacuation. The Team, led by Bas Leerink and Bart ter Horst has succeeded in making the system operational in 5 days.

More information about this can be found here: www.lcps.nu

Download: The Digital Transformation Journey

By News, Technology

Download: The Digital Transformation Journey

In this playbook we explain the journey an organization and its employees go through when they start to work with new platform technology.

Digitalization develops at an unprecedented speed. Yet quite a few organizations are unequipped to respond to it. A real issue, as digitalization is no longer a choice –it’s a necessity for every company that wishes to survive. The problem is, many organizations lack insight into the number and quality of their applications –they are flying blind! Budgets are largely spent on maintaining outdated IT systems, rather than invested in applications which facilitate innovation and differentiation.

 

 

Download e-book: “innovation is the driver for all change”

By News, Technology
Innovation is all about improving existing business models and finding new, sustainable business models.

An innovative organization is rigorously customer focused, allowing its employees the time and money required to work closely with customers.

As a result, they can constantly test and launch new products and services.

Read more in our e-book.

Download the e-book

Download ebook: “what does a digital transformation project look like?”

By News, Technology

All business is digital business. But not all businesses are digital.

Besides skills required for each different role, a digital and entrepreneurial mindset is also important. In addition a development program is part of the journey to get teams up to speed, along with an on the job coaching program to ensure the transformation to a digital culture is made.

Real agility is about behaviour!

Read more in our e-book.

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