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Papers & publications
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Leading turnarounds
Platform / COO / 2011
Lean: vision, principles and behaviour
Vision paper / Lean / 2009-02
Lean Six Sigma: lessons from industry leaders
Vision paper / Lean / 2009-10
Value chain excellence in retail
Presentation / Elsevier Retail Summit / 2010-06
Turning sustainability into retail business
Presentation / Sustainability / 2010
Service experience scan
Presentation / Service / 2009-04
IG&H publications
PPI: Feasibility study of a tax-qualifying pension scheme
Study / HFC & IG&H / 2011-05-27
Retail Finance 2.0 (summary)
Summary / IG&H / 2007-11-27
